Third party websites
When you use or access the Website and/or the PlusTV Products, in particular when you register as a Member, we may collect personal data such as your name, telephone number, email address, or other information that can be used to identify you or contact you (“Personal Data”). For example, we collect this information when you create an account, register for our message boards, download a software update. From time to time in the future we may offer software updates, upgrades, additional features, services and promotional opportunities that would require you to submit Personal Data to participate.
PlusTV Products upload usage information to PlusTV as part of their normal functioning. The collected information includes the specific identifiers of streams played, duration played, various quality measures, error logs, software version numbers, and other usage statistics. Usage information uploaded from PlusTV Products is personally identifiable by product serial number. In some cases, serial numbers are associated with Personal Data for customer service and support.
The information collected from many users is aggregated for analysis and, in some instances, made generally available anonymously to users of PlusTV Products and PlusTV Services. For example, PlusTV may use such information to provide features such as lists of popular videos. PlusTV may also use Personal Data to make content recommendations to individual users.
Use of collected information
We use Personal Data that you provided us to perform the Services for which the data was collected, such as for order fulfilment, customer support and marketing activities that may be of interest to you.
We use Additional Data to determine how people use the Website and PlusTV Services and to analyse usage and performance of PlusTV Products and their software and features. Analysing this data allows us to improve our products and services.
Communication to third parties
We may in some limited instances communicate your Personal Data to third parties to whom we outsource the performance of some services (such as processing credit card payments and providing marketing assistance). Third parties to whom your Personal Data has been communicated are bound by the obligation to use such data only in connection with the services for which such data has been collected and commits to ensure the same security level as the one we provide for the safety of your Personal Data.
We aggregate the Additional Data that we collect in an anonymous format (in a manner that you are neither identified nor identifiable) and exchange it with advertisers and others who are interested in our services.
We take reasonable steps including physical, electronic and procedural measures to safeguard the Personal Data in our possession against loss, misuse, theft and unauthorized access, disclosure or modification.
During sessions in which you give us information such as credit card numbers, we encrypt your transmissions using SSL (“Secure Sockets Layer”), and other security technology. This guards against the interception of the information while it is on the Internet. We keep the Personal Data you provide on servers that are protected by firewalls and other technological means against intrusion or unauthorized access. They are located in a physically secure facility, and only our employees and agents with a need to know the information are given access. However, there is no such thing as “perfect security” on the Internet and please note that we do not guarantee any security level for your Personal Data and shall have no liability for improper use or improper access to such Personal Data. We rely on you to select passwords that cannot be guessed easily and to safeguard those passwords from disclosure. Third parties may unlawfully access transmissions or private communications. Please contact us if you have any information regarding unauthorized use of the Sites.